The security of these messages is not overseen by your own security protocols, and in some cases- like when using WhatsApp-you even risk facing legal consequences and hefty fines. While it's true that app-level privacy and security settings give users more say over their information's safety, the platform-level settings of social media are made to safeguard the platform owner, not the business information of app users. To sum it up, social media platforms and instant messaging apps have never been the pinnacle of data security and privacy and they still seem to struggle with the concept to this day. And we won’t even delve into the data-harvesting and spying claims TikTok is currently facing, while the European Commission even banned the app from official devices in 2023 February. The Cambridge Analytica incident of 2018 was just one of many data breaches and privacy scandals involving Meta over the years, in which the personal information of millions of users was taken without their knowledge or permission. (Not to mention that WhatsApp is not compliant with GDPR and its use for internal communication has been forbidden since 2018.) WhatsApp, while it has over 2 billion users and offers end-to-end encryption, was recently accused of sharing user data with its owner, Meta, who is notorious for having a taste for selling user data to third-party companies. Their (well, Elon Musk’s) recent decision to start collecting more data like payment info in order to charge users for services like Twitter Verified did not help ease security concerns. In 2022, Twitter was fined $150 million for misusing user data over a period of six years. GDPR, security and privacy concerns (and it’s not just Facebook) Most people are already using multiple types of messaging apps and social media, so reaching them this way should be a breeze, right? Well, we have 5 reasons why Facebook shouldn’t be used for internal company communications. ![]() ![]() We understand why it is tempting to use social media platforms like Facebook as your primary (or only) tool for internal communication.
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